CUSTOMER RETURN POLICY
PureTrim is confident in the quality of its products and strongly believes that products will improve the customer’s health. We have heard a lot of positive feedback and we are very happy to share this to people. It is because of this confidence that PureTrim provides a 100% money back guarantee for PureTrim product purchases.
Subject to refund policy as contained in the PureTrim Policy and Procedures are as follows:
A. Product return expenses will be paid by the customer. A tracking number is very important for tracing and tracking. This is also a proof of purchase. The company have the right to not accept C.O.D. or postage due packages.
B. The following are the return and refund guidelines and procedures:
- A request for return can be processed within thirty (30) calendar days of the date of purchase.
- Any unused portion the product, including empty or nearly empty bottles, must be returned with the order at Customer’s expense.
- After confirmed to warehouse, Full refund will be refunded to the bankcard used for the original purchase. No refunds will be given for the original shipping and handling costs. Shipping and handling costs are nonrefundable.
- The returned order must include the original packing slip. Order must be returned to the address listed on the packing slip, and must include the detailed reason for return.
- If the return requirements are not met, or the appropriate documentation as set out is not included with the returned product, the Company will not process the return for a refund. The Customer will be notified and will have fifteen (15) calendar days from the date of such notification to either provide the omitted information in writing to the Company, or alternatively, to arrange to have the product returned to their ship to address at the Customer’s expense. If the Customer fails to provide an appropriate response within fifteen (15) calendar days of notification, no refund will be processed and the Company will dispose of the returned product.
- The Company is not responsible for the risks involved in return shipments. The Company assumes no liability for returned shipments until such time as our warehouse signs them for.