CUSTOMER RETURN POLICY
PureTrim is confident in the quality of its products and strongly believes that its products will improve the health of those that use them. It is because of that confidence that PureTrim provides a 100% money back guarantee for PureTrim product purchases, subject to refund policy as contained in the PureTrim Policies and Procedures. The Customer Return Policy is as follows:
A. All returns will be at the Customer’s expense, and must be sent prepaid by a method of shipment which can be traced by a tracking number. If there is a discrepancy in a return shipment, the customer will be responsible for investigating the shipment by means of the tracking number and providing proof of acceptance by the warehouse before the Company will authorize a refund of the product. The Company will not accept any C.O.D. or postage due packages.
B. The following are the return and refund guidelines and procedures:
- A request for return can be processed within thirty (30) calendar days of the date of purchase.
- Any unused portion of the product, including empty or nearly empty bottles, must be returned with the order at the Customer’s expense.
- Upon confirmation of return to the warehouse, a full refund of the product purchase price and the taxes paid will be refunded to the bankcard used for the original purchase. No refunds will be given for the original shipping and handling costs. Shipping and handling costs are nonrefundable.
- The returned order must include the original packing slip. The order must be returned to the warehouse address listed on the packing slip, and must include a letter setting out the detailed reason for return.
- If the return requirements are not met, or the appropriate documentation as set out is not included with the returned product, the Company will not process the return for a refund. The Customer will be notified and will have fifteen (15) calendar days from the date of such notification to either provide the omitted information in writing to the Company, or alternatively, to arrange to have the product returned to their ship to address at the Customer’s expense. If the Customer fails to provide an appropriate response within fifteen (15) calendar days of notification, no refund will be processed and the Company will dispose of the returned product.
- The Company is not responsible for the risks involved in return shipments. The Company assumes no liability for returned shipments until such time as our warehouse signs them for.